Blue Cross Blue Shield of Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue. 

About the Role:

The Associate Director of AI Governance is a key leader in operationalizing BCBSMA’s AI Governance strategy as the organization scales responsible AI adoption in service of its mission. This role leads AI governance operations and orchestration, ensuring AI solutions—including generative AI, predictive models, and vendor-enabled AI capabilities—are designed, deployed, and monitored in ways that are compliant, secure, reliable, and aligned to BCBSMA’s risk appetite.

This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

Your mission is to develop and execute the enterprise AI Governance strategy and lead an AI Governance operations core team to orchestrate the processes required to ensure clear accountability, risk-based reviews, appropriate controls, detailed documentation, and ongoing monitoring.

Your Day to Day:

• Lead AI governance operations end-to-end: intake, triage, risk tiering, review coordination, approvals, decision logging, action tracking, and closure for AI use cases.
• Translate policies into execution by building repeatable workflows, templates, and checklists (e.g., use case intake, risk assessment, human oversight plan, documentation and evidence requirements).
• Maintain the enterprise AI inventory/registry of AI use cases and systems, including ownership, risk classification, required controls, and governance status.
• Conduct cross-functional forums by setting agendas, creating pre-reads, facilitating discussions, and ensuring follow-through on decisions.
• Partner with cross-functional leaders including Risk, Legal, Enterprise Architecture, Procurement, Security, and other enabling groups to align governance checkpoints with enterprise controls.
• Coordinate with the AI CoE, data product owners, and delivery teams to embed governance into product and delivery lifecycles (from design through monitoring and retirement).
• Support governance for third-party/vendor AI (tools, platforms, embedded features) through intake requirements, due diligence inputs, control expectations, and ongoing oversight.
• Define and report on operational KPIs (e.g., throughput, cycle time, exception rates, common control gaps) and drive continuous improvement to reduce friction without weakening controls.
• Prepare and deliver executive-level presentations and briefings on the AI governance program's progress, challenges, and strategic direction.
• Develop and deliver targeted enablement (training, office hours, playbooks) to improve AI Governance literacy, responsible use, and consistent adoption of AI governance processes.
• Promote a culture of strengthened responsible AI adoption across the organization through collaboration with change management efforts and support of AI fluency efforts.

We’re Looking For:

Governance Operations & Program Leadership

• Deep understanding of AI governance operations and frameworks, with hands-on experience leading best practices for AI solution design.
• Experience running AI governance, model governance, risk and compliance governance, or adjacent control programs in regulated environments.
• Demonstrated operational rigor in process design, documentation standards, evidence collection, control tracking, and metrics-driven continuous improvement.
• Proven people leadership experience managing a blended team of full-time employees and contractors.

Cross-Functional Partnership & Enablement

• Proven ability to coordinate and drive decisions across Risk, Legal, Compliance, Privacy, Information Security, Audit, Data Governance, and delivery teams.
• Strong facilitation and decision-enablement skills, with a talent for building consensus among diverse groups.
• Strong cross-functional collaboration skills to enable AI product teams and end users to succeed.
• Ability to design and lead AI education and training programs tailored to different user personas, from business users to technical teams.
• Ability to influence and consult executive leadership on strategic decision making and escalation for critical compliance, security, and business risks.

Technical & Industry Knowledge

• Working knowledge of AI and machine learning (AI/ML) and generative AI across the full lifecycle (design, development, validation, deployment, monitoring, and retirement).
• Knowledge of healthcare data domains, including enrollment, claims, provider, clinical, and financial data, and their implications for AI use.
• Experience with cloud-based AI technology stacks (e.g., Google Cloud, Amazon Web Services) supporting predictive modeling, automation, and custom model development.
• Experience implementing and operating governance workflows using enabling tools (e.g., governance, risk, and compliance platforms; workflow and intake systems).

What You Bring:

• 10+ years of experience in AI, analytics and data science, AI governance, or related roles.
• Bachelor's degree preferred.
• 5+ years of experience in the healthcare industry.
• 5+ years of experience in leadership and people management.
• Exceptional executive presence, communication, and collaboration skills.

#LI-HYBRID

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Boston

Time Type

Full time

Salary Range: $158,600.00 - $193,800.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.