IHG

The AI Governance Manager runs the day‑to‑day execution of IHG’s enterprise AI governance program. The role operationalizes and leads AI intake and risk reviews, prepares use cases for Responsible AI Steering Committee (SteerCo) review, and tracks decisions and follow‑through to ensure responsible AI adoption across the enterprise. It also develops clear, practical guidance to help teams understand when and how to use AI responsibly. This is a hands‑on governance role focused on turning AI risk and policy requirements into simple, repeatable processes that teams can easily follow. Your Day to Day AI Governance Operations & Intake * Run the day‑to‑day AI governance operating model, embedding AI risk into existing Security, Privacy, Legal, and Third‑Party Risk processes. * Coordinate AI intake and triage to ensure new AI tools, features, and use cases follow defined review pathways. * Maintain governance documentation and audit‑ready records of AI decisions and approvals. 2) SteerCo & Working Group Enablement * Prepare AI use cases for Responsible AI SteerCo review, including risk summaries, escalation rationale, and follow‑up actions. * Manage agendas, materials, and action tracking for AI governance forums. * Translate advisory outcomes into clear actions, owners, timelines, and remediation tracking. 3) Responsible Use Enablement & Guidance * Develop and maintain colleague‑friendly Responsible AI guidance (do/don’t use, data handling, approved vs. public tools, escalation paths). * Create practical job aids and a clear “how to engage governance” playbook for key audiences. 4) Policy, Platform & Agentic Governance Support * Provide operational input into AI‑related policy and standard updates. * Support governance for enterprise AI platforms, connectors, and agentic capabilities in partnership with Security Architecture and the AI CoE. * Ensure governance requirements, exceptions, and risk acceptances are tracked prior to rollout. 5) Metrics, Reporting & Readiness * Define and report AI governance KPIs and trends for SteerCo and leadership. * Produce executive‑ready reporting and support audit, regulatory, and incident readiness related to AI use. What We Need from You * 5+ years in governance, risk, compliance, security, privacy, data governance, or technology risk roles. * Demonstrated experience documenting and operationalizing enterprise processes (SOPs, workflows, RACI, templates). * Strong writing and editing skills with a track record producing clear guidance for non-technical audiences. * Experience coordinating cross-functional stakeholders and driving decisions through governance forums. * Familiarity with AI/ML concepts and AI lifecycle (use case definition, data inputs, model development/selection, deployment, monitoring). * Strong program management skills (planning, tracking, dependency management, action closure). * Experience with AI governance / model risk management / Responsible AI programs. * Exposure to governance frameworks (NIST AI RMF, ISO 27001/27701, SOC2, COBIT) and/or AI-related regulatory requirements. * Experience building training content with HR/L&D and deploying via LMS. * Tooling experience (ServiceNow GRC / Jira / Confluence / SharePoint / MS Purview / eDiscovery / workflow tools). * Preferred Hospitality/consumer, highly regulated, or global enterprise experience. Travel – 10% Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. The salary range for this role is $113,000.00 to $135,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-ZY! At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.