Vonage

Join Vonage and help us innovate cloud communications for businesses worldwide! The team The AI Center of Excellence is a central enablement group responsible for driving the strategic, ethical, and scalable adoption of Artificial Intelligence across the organization. The CoE defines standards, best practices, and governance frameworks for responsible AI use; provides education, tooling, and guidance to business and engineering teams; and fosters innovation through collaboration, experimentation, and reuse of AI capabilities. Key Responsibilities Run the AI Governance Process - manage intake, triage, reviews, and approvals for all AI initiatives across CPaaS, CCaaS, and UCaaS product lines. Coordinate Cross-Functional Reviews - ensure Privacy, Legal, InfoSec, and Product stakeholders complete required checks and decisions are recorded. Maintain the AI Inventory & Risk Register - track AI systems, models, and vendors with clear ownership, risk levels, and approval status. Monitor Compliance & Reporting - verify adherence to EU AI Act, NIS2, NIST AI RMF, ISO 42001, and internal governance controls; produce dashboards and summaries for leadership. Support Audits & Continuous Improvement - prepare governance evidence, streamline workflows, and promote consistent application of governance standards. Key Qualifications ​​Bachelor’s degree required in a relevant discipline (e.g., Computer Science, Engineering, Law, Risk, or Compliance). Experience operating AI or technology governance processes within enterprise SaaS or regulated environments. Strong understanding of CPaaS, CCaaS, and UCaaS product landscapes and how AI is embedded within them. In-depth knowledge of the EU AI Act and related frameworks (NIS2, NIST AI RMF, ISO 42001). Proven ability to coordinate multi-stakeholder reviews and manage parallel approvals efficiently. Excellent organizational and communication skills, with attention to detail and documentation discipline. Nice to Have Prior exposure to AI assurance, evaluation, or model-risk management practices. Experience with governance tooling (e.g., JIRA workflows, dashboards, or compliance portals). Familiarity with ISO 27001, SOC 2, or other security and compliance standards relevant to cloud communications. A master's degree in a related field is an advantage. #LI-WW1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

The team

The AI Center of Excellence is a central enablement group responsible for driving the strategic, ethical, and scalable adoption of Artificial Intelligence across the organization. The CoE defines standards, best practices, and governance frameworks for responsible AI use; provides education, tooling, and guidance to business and engineering teams; and fosters innovation through collaboration, experimentation, and reuse of AI capabilities.

Key Responsibilities

1. Run the AI Governance Process - manage intake, triage, reviews, and approvals for all AI initiatives across CPaaS, CCaaS, and UCaaS product lines.
2. Coordinate Cross-Functional Reviews - ensure Privacy, Legal, InfoSec, and Product stakeholders complete required checks and decisions are recorded.
3. Maintain the AI Inventory & Risk Register - track AI systems, models, and vendors with clear ownership, risk levels, and approval status.
4. Monitor Compliance & Reporting - verify adherence to EU AI Act, NIS2, NIST AI RMF, ISO 42001, and internal governance controls; produce dashboards and summaries for leadership.
5. Support Audits & Continuous Improvement - prepare governance evidence, streamline workflows, and promote consistent application of governance standards.

Key Qualifications

1. ​​Bachelor’s degree required in a relevant discipline (e.g., Computer Science, Engineering, Law, Risk, or Compliance).
2. Experience operating AI or technology governance processes within enterprise SaaS or regulated environments.
3. Strong understanding of CPaaS, CCaaS, and UCaaS product landscapes and how AI is embedded within them.
4. In-depth knowledge of the EU AI Act and related frameworks (NIS2, NIST AI RMF, ISO 42001).
5. Proven ability to coordinate multi-stakeholder reviews and manage parallel approvals efficiently.
6. Excellent organizational and communication skills, with attention to detail and documentation discipline.
   
   

Nice to Have

1. Prior exposure to AI assurance, evaluation, or model-risk management practices.
2. Experience with governance tooling (e.g., JIRA workflows, dashboards, or compliance portals).
3. Familiarity with ISO 27001, SOC 2, or other security and compliance standards relevant to cloud communications.
4. A master's degree in a related field is an advantage.

#LI-WW1