The Hartford

VP, Model & AI Risk Management - KM04AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

The Head of Model and AI Risk serves as the second line of defense, offering independent oversight and providing credible challenge to confirm that both traditional quantitative models and advanced AI systems are developed, implemented safely, and functioning effectively.

As the Head of Model and AI Risk, you will define the enterprise-wide strategy for managing risks associated with machine learning, generative AI, and traditional statistical models. You will lead a high-performing team to establish an Enterprise AI Risk Framework, perform independent assessments and validations, ensure alignment with industry frameworks (NIST AI) and compliance with regulatory expectations (e.g., NAIC Model Act/Bulletin, EU AI Act, Federal Reserve SR 11-7). This role requires a strong focus on responsible AI adoption, carefully balancing the pursuit of innovation with a steadfast commitment to risk management in a dynamic and fast paced environment. The Head of Model and AI Risk will lead a team of approximately 14 professionals. This role is based in our Hartford, CT, Home Office. Candidates based elsewhere may also be considered.
 

Key Responsibilities

• Risk Governance: Develop and maintain the Enterprise AI Risk Management Framework, aligning internal controls with NIST AI RMF and ISO 42001 standards.

• Independent Validation: Oversee model validation and technical assessments of models across the lifecycle (e.g., conceptual design, data integrity, and performance). Design and maintain risk validation framework for third-party generative AI models and services.

• Risk Analysis: Lead evaluations of specific AI risks (e.g., bias detection, explainability, adversarial robustness, hallucination). Oversee scenario and portfolio risk analysis to understand potential risks (tail risk, systemic risk, aggregate risk), quantify potential impacts and identify opportunities to enhance control mechanisms.

• Credible Challenge: Provide decisive, independent challenge on all AI initiatives, from strategy and design through execution and post-production monitoring, grounded in deep technical expertise; ensuring they remain within the organization’s risk appetite.

• Executive Reporting: Prepare high-level risk dashboards and reports for the Board of Directors and regulators, translating complex technical findings into actionable business insights.

• Tools/Technology: Drive the advancement of Model and AI risk management practices by integrating AI-powered automation and enhanced technology capabilities.

Qualifications

Leadership & Communication: 

• Proven leadership skills, experience managing cross-functional teams, strong critical thinking, and the ability to influence senior stakeholders.

• Proven track record of scaling large, complex AI or technology initiatives from concept through to production and continuous improvement.

• Proven ability to provide decisive, independent challenge to senior leadership and influence strategic outcomes in a principles-based manner.

• Demonstrated success leading high-performing, multi-disciplinary teams and driving change in a large complex organizations.

• A track record of operating effectively in high-pressure, fast-paced environments, demonstrating resilience and sound judgment under ambiguity.
   

Expertise

• Deep technical fluency in AI/ML and GenAI model development, validation techniques, performance benchmarking, and MLOps tools. Proficiency in programming languages (e.g. Python, R) and relevant data science libraries. Demonstrated deep subject matter expertise in Artificial Intelligence, including current and emerging technologies and their specific risk implications within a financial services context.

• Extensive experience in model risk management, model validation, or audit within a regulated industry (e.g., financial services, healthcare), with a proven track record of managing risks in emerging technologies.

• Strong understanding of relevant regulatory guidance and frameworks (e.g., SR 11-7, the NIST AI Risk Management Framework).

• A Master's or PhD degree in a quantitative field such as computer science, statistics, engineering, or economics.

• 15+ years of experience in a large, complex financial institution, regulatory body, or related field, minimum of 10 years in a senior leadership role within risk management, audit, model governance, or technology risk, with direct experience in AI deployment and oversight.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$216,400 - $324,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits

Sr Analyst Model Risk Management - KM07AE

Analyst Model Risk Management - KM08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

The Hartford’s Model Risk Management function seeks a Risk Manager to join a talented and high-performing Model Risk Management team. The successful candidate will lead efforts to ensure the integrity, accuracy, and compliance of AI and Generative AI (GenAI) models used across the enterprise. The Risk Manager/Validator will independently review, challenge, and validate models to ensure they meet internal model risk management standards, regulatory expectations, and ethical AI principles.
 

The Hartford utilizes advanced analytics, predictive, AI/ML, and Generative AI models as well as traditional actuarial models in a variety of important and critical business functions. The Model Risk Management team manages model risk across The Hartford by validating these models, implementing consistent policies and standards, and maintaining appropriate model oversight. As part of the team, this role will focus primarily on validating AI and GenAI models across The Hartford and reporting results to key internal stakeholders. Additional responsibilities include educating modeling best practices and spreading model risk awareness across the enterprise.

 

Responsibilities:

• Perform model validations models on AI and GenAI model use cases across The Hartford’s functional areas and lines of business to ensure models are performing effectively and efficiently
  • Ensure model calculations, machine learning algorithms, and GenAI methods are accurate and appropriate for intended use
  • Design and build challenger solutions and/or testing methods for tasks such as summarization, question answering, search, data synthesis, llm-as-a-judge etc.
  • Review and assess the quantitative and qualitative testing techniques to ensure model accuracy, robustness, and reliability
  • Assess key data inputs, assumptions, prompt engineering, context engineering for accuracy and appropriateness
  • Review model outputs for accuracy and appropriate downstream usage
  • Deliver effective challenge to key modeling elements such as inputs, calculations, outputs, conceptual soundness, monitoring & controls, documentation, etc.
  • Identify findings and recommendations, including impact analysis, to mitigate model risk and compile clear and concise model validation reports
  • Perform governance accountabilities related to findings tracking, remediation testing, and validation
• Assist in enhancing existing GenAI model validation framework to include standardization evaluation metrics for performance and reliability, deployment of model validation tools for increased efficiency, and ensure continued alignment with regulatory standards
• Strengthen partnerships with Data Science teams to keep model risk practices aligned with the proliferation and sophistication of modeling, promote proactive risk management, and share best practices.
• Pro-actively stay informed with advancements in AI/ML, GenAI, and regulatory expectations for emerging technologies and of department initiatives, deliverables, and reporting
• Assist with the understanding and testing of cutting-edge tools, such as VertexAI/Google agent development kit, LangChain/LangGraph, RAG frameworks, HuggingFace, OpenAI APIs, etc.
• Assist in improving The Hartford’s Model Risk Management function in relation to AI and GenAI, by monitoring external environment, implementing emerging best practices, recommending process improvements, and evolving standards/guidelines.

Qualifications:

• Advanced degree (M.S. or Ph.D.) in a relevant field e.g. Artificial Intelligence, Machine Learning, Computational Science, Engineering, Statistics, Applied Mathematics, Actuarial Science, Computer Science, Quantitative Economics.
• 3+ years of industry experience in machine learning or data science and with 1+ years focused on GenAI.
• P&C, Group, Life or related insurance product experience is a plus
• Strong programming experience across languages/technology platforms including Python, R, SAS/SQL
• Solid understanding of GenAI concepts including prompt and context engineering, retrieval-augmented generation (RAG), agent workflow, LLM evaluation, familiarity with neural networks
• Experience in GenAI tools such as Vertex AI/Google agent development kit, LangChain/LangGraph, RAG frameworks, HuggingFace, OpenAI APIs.
• Ability to act independently with proactive self-directed accountability and demonstrated experience and consistency in meeting deadlines while adapting to shifting priorities
• Strong analytical, critical and investigative thinking skills
• Demonstrated commitment to lifelong learning with a strong desire for continuous development to keep pace with evolving modeling techniques and AI technologies.
• Solution oriented creativity, innovative thinking, and challenging the status quo.
• Excellent communication and collaboration skills, with the ability to explain complex technical concepts to non-technical stakeholders across the enterprise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$108,000 - $162,000

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits