AI Governance & Change Specialist

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description We are a forward-thinking organization committed to leveraging artificial intelligence to transform our operations and deliver exceptional value. Our AI Transformation Office is at the forefront of this change, and we are seeking a specialist to help operationalize our AI governance framework and support the people-side changes needed for smooth AI integration. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based in either Houston or Dallas, TX. Key Responsibilities Manage AI Intake Process: Receive, log, and triage new AI initiative requests via ServiceNow; perform reviews for completeness and route to appropriate technical and legal reviewers. Support Governance Framework: Assist in conducting initial AI risk and impact screenings (e.g., bias, fairness, privacy) and maintain an accurate, up-to-date corporate AI inventory. Change Management & Literacy: Help develop communication materials and training content to build AI awareness and support upskilling activities across the organization. Operational Reporting: Monitor intake process efficiency (volume and turnaround times) and prepare status reports for leadership regarding pipeline activities. Stakeholder Collaboration: Partner with AITO, data governance, legal, and technology teams to ensure documentation aligns with responsible AI guidelines. Qualifications Minimum Requirements: Bachelor’s degree plus at least 4 years of relevant experience in governance, change management, or process management or demonstrated equivalent experience and education. A strong interest in AI technologies, trends, and their organizational applications. Proven experience working within ServiceNow to manage ticketing, intake, or triage workflows. Experience supporting structured processes such as request forms, triage workflows, or risk checklists. Demonstrated experience using Power BI to design, build, and maintain dashboards and reports for business stakeholders. Preferred Qualifications: AI Exposure: Direct experience supporting AI governance, AI ethics, or digital transformation initiatives. Responsible AI Knowledge: Working knowledge of responsible AI concepts, including fairness, accountability, transparency, and privacy. Communication: Ability to translate complex technical concepts into accessible narratives for non-technical stakeholders. Large-Scale Experience: Experience working within a similarly large, complex, or global corporate environment. Additional Information Relocation assistance is not available for this position Sponsorship for US work authorization is not available for this position now or in the future About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. State/Province: Texas Business Group: Corporate Legal Entity: AECOM Business Line: Corporate Work Location Model: Hybrid Operating Group: Corporate Primary Location: US - Dallas, TX - 13355 Noel Road Compensation: USD 80000 - USD 110000 - yearly