AI Governance Lead

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

• Govern the AI Lifecycle: Define the long-term vision, strategy, and roadmap for policy management, compliance automation, and regulatory readiness including enforcements of standards for AI model development, deployment, and monitoring, ensuring clear ownership and accountability .
• Establish Ethical & Regulatory Frameworks: Develop a robust AI governance framework including policies that addresses algorithmic bias, transparency (Explainable AI), and compliance with emerging global regulations (e.g., ISO 42001, EU AI Act, NIST AI RMF).
• Manage "Data for AI" Assets: Oversee the governance of training datasets, ensuring high-quality lineage and labeling standards that promote reliable, non-discriminatory AI outcomes and minimize "hallucinations" in generative applications.
• Monitor Model Trust & Safety: Proactively audit model performance metrics, bias detection reports, and AI governance maturity, providing actionable insights to mitigate risks related to model drift and security.
• Promote AI Literacy & Culture: Design and implement comprehensive training programs that advance AI ethics, prompt engineering best practices, and a culture of responsible innovation across the organization.

• Experience: Proven experience driving cross-functional initiatives with engineering, security, and policy teams to design and implement governance frameworks, with at least 2 years specifically focused on AI/ML governance or AI risk management. 
• Infrastructure: Deep familiarity with AI/ML systems including the understanding of cloud-native AI stacks (AWS SageMaker, Azure AI, or Google Vertex AI) to effectively collaborate with MLOps teams.
• Risk Management: A track record of identifying and mitigating risks in complex environments, including agentic AI systems and associated risk classes (e.g. sensitive data leakage, prompt injection, prohibited actions, task drift)and data privacy in AI training.
• Communication: Solid storytelling and executive communication skills, including effective collaboration between AI researchers (technical) and Legal/Compliance teams (regulatory).
• Tooling: Experience with AI governance and observability platforms
• Education: Bachelor’s or higher degree in Data Science, Information Management, Computer Science, Law & Technology, or a related field.
• Sector Expertise: Experience in travel, transportation, or enterprise technology sectors.
• Advanced AI Knowledge: Deep understanding of the Generative AI lifecycle, including fine-tuning governance, RLHF (Reinforcement Learning from Human Feedback), and vector database management.
• Certifications: Familiarity with Professional certifications such as CIPP/AI (Certified Information Privacy Professional/AI) or similar.
• Industry Experience: Travel industry experience beneficial (airline, hotel, online travel companies or other travel-tech companies)

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The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!