NFR Expert AI Risk Management | GJA 19 at ING
Worldwide
The AI Risk Management team is part of ING’s Non-Financial Risk (NFR) domain. It plays a pivotal role in enabling the safe and scalable adoption of Artificial Intelligence (AI) across the organization. The team develops and maintains AI risk frameworks, advises internal stakeholders, and ensures ING’s AI strategy aligns with global standards and regulatory expectations. Through close collaboration with other 2nd Line of Defense (2LoD) functions and external regulators, the team helps ING innovate responsibly while maintaining robust risk controls. Specific Function The team contributes to ING’s global risk management by: Leading the maintenance and expansion of the AI Risk Management framework, leveraging existing risk frameworks (Model Risk, Non-Financial Risk, Compliance). Challenging and advising the 1st Line of Defense (1LoD) on AI strategy, control standards, and risk processes, including oversight of AI portfolios and initiatives. Driving optimization of risk processes to ensure efficiency, effectiveness, and scalability. Acting as the central contact point for senior management on all aspects of AI risk, including regulatory interactions and external advocacy. Defining the 2LoD AI Risk strategy and optimizing risk processes to ensure efficiency, effectiveness, and scalability across entities and use cases. Job description The NFR Expert AI Risk Manager is a senior individual contributor responsible for: Setting and maintaining (Gen)AI-related policies, governance and mandatory instructions. Challenging, advising on, and improving control standards, procedures, and 1st line strategy. Providing expertise and support to a.o. NFR, Compliance and Model Risk teams globally. Overseeing (Gen)AI risk across the bank, ensuring all material risks are registered, reported, and escalated as needed. Leading thematic deep dives and reviews on operational risk. Training junior team members and communicating requirements to NFR, Compliance and Model Risk teams. Monitoring regulatory developments and ensuring ING’s compliance with relevant guidelines (e.g. EU AI Act). Driving simplification and risk-based approaches in NFR, Compliance and Model Risk processes. Driving the risk culture in 1LoD This role is meaningful for its impact on ING’s risk culture, compliance, and operational resilience, contributing directly to the bank’s ability to manage (Gen)AI risks effectively. Specific Tasks and Responsibilities Leading policy setting and maintenance for (Gen)AI. Overseeing compliance and simplification of NFR-owned documents and templates. Challenging 1LoD Control Standards, (Gen)AI Procedures, and portfolio strategies. Supporting NFR, Compliance and Model Risk teams with (Gen)AI expertise and resolving escalations. Performing oversight of (Gen)AI risk and ensuring clear risk messaging in Bank NFRD and various committees. Conducting thematic deep dives and reviews on AI risk. Training junior team members. Monitoring external regulatory developments and communicating requirements. Specific Knowledge and Experience University degree, preferably in a quantitative field. At least 10 years of related work experience, including global regulations on analytical solutions. Analytical expertise with AI/ML applications in banking and risk domains. Experience in first, second, and/or third line risk management. Experience in risk management in innovative environments. Strong communication skills, able to present complex concepts to non-technical audiences. Applies a risk-based mindset to prioritize what truly matters, makes courageous decisions in complex situations, and maintains focus on areas with the greatest impact for the organization. Balances collaboration with the ability to enforce standards and make tough decisions when necessary. Reporting Line and Classification NFR Expert AI Risk Management reports hierarchically to Global Head of AI Risk Management located in Amsterdam This position is classified as: GJA 19 | JG NL 13 | Job Title: NFR Expert I | Job Family Group: Risk | Job Family : Non-Financial Risk We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. 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