Manager, Data & AI Governance

Manager, Data & AI Governance SNSW Grade 11/12 Starting salary $167,165 plus superannuation and leave loading Employment Type: Ongoing 35 hours per week Service NSW | Partnerships, Projects & Insights Location: Sydney Are you passionate about shaping how data and artificial intelligence is governed in a modern, customer-focused organisation? Service NSW is seeking an experienced Manager, Data & AI Governance to lead the development and implementation of enterprise-wide governance frameworks that enable the ethical, secure and responsible use of data and AI. This is an exciting opportunity to play a pivotal role in supporting digital transformation, data-driven decision making and the responsible adoption of emerging technologies across one of NSW's most recognised public sector organisations. About the Role As the Manager, Data & AI Governance, you will provide strategic leadership and expert advice to strengthen data and AI governance practices across Service NSW. You'll collaborate with stakeholders across privacy, security, legal, risk and technology functions to ensure our governance frameworks support innovation while maintaining compliance, managing risk and building public trust. This role will drive organisational capability uplift, enhance governance maturity and support the delivery of data sharing and open data initiatives that maximise value from data while safeguarding community expectations. Key Responsibilities Proven experience leading and developing a high-performing Data governance team with the design, implementation and continuous improvement of data and AI governance frameworks, policies, standards and controls. Establish governance processes and assurance mechanisms that support ethical, secure and compliant use of data and AI. Partner with business leaders, data custodians and AI solution owners to embed governance by design across projects and operations. Provide expert guidance on data management, AI risk management, privacy, security and regulatory obligations. Lead governance assurance, monitoring and reporting activities to strengthen organisational accountability and risk management. Drive data sharing and open data initiatives that enable innovation and responsible use of emerging technologies. Build strong stakeholder relationships and influence organisational adoption of best-practice governance. Monitor emerging legislation, policy, regulatory and industry developments relating to data and AI governance. About You To be successful in this role, you will bring: Extensive experience in data governance, data management, information management or a related discipline. Demonstrated experience developing and implementing governance frameworks, policies and standards. Strong understanding of data governance principles, AI governance, privacy, risk and compliance requirements. Experience managing complex stakeholder environments and influencing outcomes across diverse business groups. The ability to balance innovation, data accessibility and AI adoption with appropriate governance and risk controls. Excellent communication skills, with the ability to translate complex concepts into practical advice for varied audiences. A strategic mindset with proven experience leading organisational improvement initiatives and governance uplift programs. Why Service NSW? Since launching in 2013, Service NSW has transformed how people and businesses access government services. We're committed to delivering customer-focused, innovative solutions and fostering a culture where people can make a meaningful impact. Joining Service NSW means working on initiatives that influence how government uses data and AI to improve services for millions of people across NSW, while helping shape governance practices that build trust, accountability and transparency. Applying If you're an experienced governance leader who is passionate about the responsible use of data and AI, we'd love to hear from you. Apply now and help shape the future of data and AI governance at Service NSW. Closing Date: Tuesday 18th August 2026 at 9:59am For enquiries relating to this recruitment process please contact Alyssa Shearman via Alyssa.shearman@customerservice.nsw.gov.au This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. Click Here to access the Role Description . For enquiries relating to recruitment please contact Alyssa Shearman via Alyssa.Shearman@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process