Lead Product Manager, AI Safety and Platform

The Lead PM, AI Safety and Platform will drive the product roadmap and business impact of two teams in Spring’s R&D organization: AI Trust and Safety and AI/ML Platform. These teams build capabilities and infrastructure that enable many other teams at Spring to ship AI features quickly and safely. In this role, you will also drive the development of Spring's external AI safety benchmark, VERA-MH, and help establish Spring as a recognized leader in AI safety within mental health care. This is a full-time, that reports to the VP Product, Customer Value and Platform.

Please note that this is a hybrid role based in one of our Hub Cities - New York, San Francisco, or Seattle with an expectation to be in the office 2–3 days per week. Candidates must be based in the NYC, SF or Seattle metro areas or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Own the roadmap and strategy across both the AI/ML Platform and AI Trust & Safety pods, advancing a unified vision for infrastructure that enables rapid, scalable AI development and a standard for what "safe and effective AI" means at Spring Health.
• Run continuous discovery across product, clinical, engineering, legal, and data science teams to surface emerging AI use cases, workflow gaps, and safety risks; translate those insights into a single prioritized roadmap balancing near-term enablement against long-term platform scalability and trust.
• Prioritize investments based on business impact, while defining and evangelizing standards across two dimensions: platform performance and safety performance.
• Measure and report the impact of platform infrastructure investments, tracking how they unlock velocity, quality, and value for downstream feature teams, and using that data to guide where the platform invests next.
• Drive a strategy to responsibly leverage Spring's unique clinical data assets to continuously improve the performance and safety of our AI systems.
• Partner with ML engineers and data scientists to scope technical work spanning both platform capabilities and safety/evaluation tooling, with clear problem statements, success metrics, and definitions of done.
• Define operational approval gates and rollout plans for AI features before production deployment, in close partnership with engineering and clinical leadership.

What success looks like: 

• Strong evaluation protocols for LLMs and AI-driven features, with measurable improvement in the safety and reliability of AI interactions.
• Reduced infrastructure burden and friction for feature teams, with expanded self-serve access to high-value data and platform capabilities - enabling teams to ship AI features both faster and more safely.
• Operational alignment across stakeholders (legal, clinical, ML) on what constitutes trustworthy AI
• Clear audit trail and incident response plan for AI-related regressions or safety issues
• Core infrastructure in place that Spring's AI Transformation efforts can reliably build on, reducing friction for AI native operations internally.

What you’ll bring:

• 7+ years of product management experience, with a focus on ML/AI systems
• 2+ years of experience shaping the tooling or technical strategy behind GenAI systems, including agent orchestration (LangChain, LangGraph), model gateways, and evaluation pipelines
• Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.
• Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.
• Strong AI & ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.
• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation
• Exceptional cross-functional communication and alignment skills across technical, clinical, and regulatory teams

Nice to have:

• Experience in the benefits or mental health spaceExperience with B2B2C customersTool or language specific experience [that is not required but would be beneficial]

The target base salary range for this position is $182,000 - $242,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.