AVP, AI Governance

Job Description: Role Summary/Purpose: At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do. Our AI organization is dedicated to advancing artificial intelligence solutions that put people at the center, ensuring technology serves human needs with empathy and respect. Guided by the core values of human-centric design, trust and understanding, and responsible AI governance, we strive to build AI systems that are transparent, fair, and reliable. We commit to fostering confidence among our customers, employees, and stakeholders by upholding the highest ethical standards, promoting accountability, and continuously enhancing AI safety and inclusiveness. Through collaboration, innovation, and stewardship, our AI organization empowers the institution to harness the transformative potential of AI while safeguarding the interests and well-being of all those we serve. The AVP, AI Governance will assist with the design, implementation, and management of a robust AI governance framework that ensures the responsible, ethical, and compliant use of artificial intelligence across the organization. AI Governance aligns AI initiatives with the company’s risk appetite, regulatory requirements, and industry best practices, while fostering collaboration across technical, legal, and business teams. The AVP, AI Governance will also assist with aligning the approved use of AI at Synchrony with AI terms in third party service agreements where applicable. Our Way of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Implement approved AI governance strategies aligned with the company’s risk appetite, regulatory landscape, and responsible AI standards. Contribute to the development and implementation of AI policies, standards, and controls focusing on transparency, accountability, fairness, privacy, and security. Participate in efforts of compliance with global regulatory requirements related to AI, including data protection laws, financial regulations, and emerging AI-specific guidelines. Manage deployed AI risk assessment methodologies and frameworks to identify, monitor, and mitigate risks associated with AI systems. Collaborate with Engineering, Legal, and Risk teams to review AI models and applications, ensuring explainability, bias mitigation, robustness, and auditability. Facilitate AI governance committees and working groups, facilitating broad stakeholder engagement and governance oversight. Monitor AI developments, emerging risks, and regulatory trends; and assist in updating governance practices to respond to changes. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 5+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 10+ years of IT experience, experience in developing and implementing information systems and project management experience Experience with leading and facilitating in collaborative Agile teams in Technology Ability and flexibility to travel for business as required Desired Characteristics: Previous AI governance and regulatory experience. Graduate degree preferred Experience or training in law / legal compliance or related preferred Deep understanding of AI technologies, including machine learning, natural language processing, and automation, and their associated risks. Experience in the financial services industry or a highly regulated environment is strongly preferred. Strong knowledge of regulatory frameworks related to AI, data privacy (e.g., GDPR, CCPA), and financial compliance. Proven ability to build and govern cross-functional programs, collaborating with technical and non-technical stakeholders. Excellent communication and leadership skills, capable of influencing senior executives and operational teams. Strong analytical, problem-solving, and risk assessment capabilities. Commitment to ethical AI principles and responsible innovation. Ability to coordinate collaborative projects and knowledge exchanges that contribute to advancing responsible AI research and best practices. Experience in product management, especially technical product management An analytical approach to problem solving and trouble shooting High level of initiative and can work well in a team environment Grade/Level: 11 The salary range for this position is 115,000.00 - 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology Synchrony is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $139 billion in sales financed and 68.5 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more. Our investments in technology across multiple platforms—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.