Sr. Director, Data and AI Policy

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Responsibilities:

• Own the lifecycle of Data and AI Policy, including authoring, maintenance, and adoption across the business.
• Maintain the current Data Use Standard with its accompanying Standards and Playbooks, Publish and steward a company-wide AI Governance Standard and related operating procedures, keeping them current with global regulation.
• Embed policy into the product and project lifecycle, from intake and assessment through approval, monitoring, and continuous improvement.
• Lead the policy perspective on the intake and evaluation framework from for new AI tools and vendor, and define the documentation and control expectations for external suppliers.
• Create plain-language playbooks for business domains (for example, People/HR and Finance) and deliver training and enablement.
• Coordinate timely, high‑quality responses to client and regulator inquiries, maintain a central log and service levels.
• Prepare clear, decision‑ready materials for senior leadership and risk governance forums.
• Define policy success measures (for example, percentage of AI use cases reviewed, time‑to‑approve new tools, and completion of mandatory training) and report progress.
• Establish criteria for AI‑related incidents and issues, and drive consistent escalation and post‑incident learning across teams.
• Coach and develop a high‑performing team, cultivate an inclusive, outcomes‑oriented culture

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Extensive experience, typically 12 or more years, across data and AI governance, technology policy, privacy, risk, or adjacent fields, including leadership of cross‑functional programs.
• Proven ability to translate principles and regulations into practical standards, controls, and operating routines adopted at scale.
• Strong grasp of global privacy requirements and emerging AI regulations, and how they apply to real‑world products and operations.
• Hands‑on experience integrating risk management for models and AI enabled systems into product development and supplier management.
• Exceptional communication skills with senior executives and technical and non‑technical audiences, skilled at clear writing and presenting.
• Track record building relationships across legal, privacy, security, engineering, product, and operations to deliver outcomes.
• Background in financial services, technology, or similarly regulated industries.
• Experience designing or operating assessment workflows for AI systems, for example, risk screening, documentation, fairness and robustness testing, or post‑deployment monitoring.
• Experience leading teams and developing talent in a global, matrixed environment.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 240,000.00 to 420,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.